How to return your item
We gladly accept exchanges and returns within 14 days of receipt. The return must however be sent and paid for by customer.
If you would like to return an item, simply follow these steps
- Send a request for an Return Confirmation to firstname.lastname@example.org
- You will get information about which address to ship your item to.
- You simply attach the return address firmly and clearly visible to the package and return through you local Postal Service.
- Once the designer receive the returned item and confirm, we will promptly issue a refund through the PayPal system.
Customized items are not returnable, unless otherwise stated in info by the product.
What must be met for you to get your money back?
- A request for a return Confirmation and the return of the item, must be sent within 14 days of receipt
- The item must be unused, unwashed, undamaged and with its tags intact and preferably in its original packaging.
- Shoe boxes should also be protected as they are seen as part of the product.
How to return a faulty or damaged item
Send a mail with your order number and an thorough explanation of fault to email@example.com
Goods are classified as faulty if they are received damaged or become faulty within a reasonable period of time. Pleace note, items that are damaged as a result of wear and tear are not considered to be faulty. However, our stuff is made to last, and should get love-worn, not fall apart, so tell us if they are! We pay all shipping costs in these cases.
How to exchange an item
Please note that we are just able to offer exchanges within the products of the same designer. This because, the item from another designers is not shipped from the same destination. So, exchange of colour, size or another item from same designer is no problem to manage, just mail us at firstname.lastname@example.org. Simply specify the new size or colour you require, or note the product you would like to change to.
If you want to exchange to something else in our store, we suggest you simply let us know that you return the item, by following the return-instruction above, and decide if you want to order something else. Questions? Mail us at email@example.com